WE'RE THERE FOR YOU!
SERVICE & SUPPORT
All our machines are covered by our 24/7 service guarantee. We GUARANTEE your pre-owned MedX machine to work.
We've assembled the best tech support team in the industry to ensure that you receive the highest level of customer service, every time you call us or drop us an e-mail. We are available to our customers 24/7.
Upon delivery your machines are properly installed and positioned exactly where you want them. We'll make sure you're completely satisfied with your machines and their placement. Every piece of equipment purchased directly from our inventory is serviced, tested, cleaned and GUARANTEED to be in good working condition.
We back our machines with 24/7 technical support. Our expert staff can usually solve any issues quickly over the phone. If necessary, a trained technician will come to your facility to fix any problem.
PARTS
Whether it's bumbers, bushings, bearings, decals, shields, upholstery, electronics, software upgrades, you name it, we have it! We will support your MedX medical, core and exercise machines as long as you need them, even when the factory won't.
SOFTWARE
We provide FREE technical support for all of our customers. Whether it's general questions, trouble shooting, or any other issues, we can help.
We have new and upgraded software options available to you. Click here for more information.
WARRANTY
Regeneration Equipment will warranty all used equipment purchased from our inventory (not brokered equipment):
- 90 days: All machine parts excluding: upholstery, handgrips, shields
- 5 Years: Bearings, bushings, sprockets, chains, belts, shafts, cams, springs, weight stacks
- 10 Years: Structural frame to be free from defects in materials and workmanship
- New Computer - extent of the manufacturers warranty
- Used Computer - guaranteed to be in good working condition
We also provide service work and equipment moving. Please call for more details.
SHIPPING
Regeneration Equipment uses Goaldar Transportation for most of our shipping needs. Goaldar Transportation specializes in moving and delivering MedX exercise equipment. They don't just drop the equipment off at your doorstep. All deliveries include installation and arrangement exactly where you want it.
We want to make your purchasing experiencing as affordable as possible, so Regeneration Equipment makes nothing on shipping. Your getting a great price with great service. Now that's value!
Order five or more pieces from us and you'll qualify for a 20% discount off your delivery cost.
FINANCING
We can provide financing and leasing options. We work with a variety of lenders to help you find the best possible terms and rates available.
Contact us for more information about lease terms that will work for your business.
INTERNATIONAL BUYERS
We ship overseas with satisfied customers in Germany, Croatia, Ireland, Australia, Canada and the UK.
All our machines are covered by our 24/7 service guarantee. We GUARANTEE your pre-owned MedX machine to work.
We can help you service, trouble shoot and maintain any machine purchased through Regeneration equipment.
We provide parts, software and 24/7 technical support.
We also have a specialized service partner in Europe at Spine Concept.